• All customers are responsible for the complete EIA of a damaged rental garment while it is in their possession. delivery/shipping; Clean and ready to wear. The products are professionally cleaned and ready to use. Your products can be picked up at our showroom in Chicago, IL. Otherwise, all deliveries are made through The Frock Shop`s shipping partners, who may change from time to time at the company`s discretion. The shipping method used is at the discretion of The Frock Shop. The products can be delivered to you until 20:00 on the start date of your rental. The delivery time of the products you have selected for rental may vary depending on (a) inventory availability, (b) your delivery address, (c) when you place an order and (d) other circumstances affecting delivery. As a result, The Frock Shop, Inc. All trackers need 8-12 business days and before the results of the survey are received, we cannot continue with the solution of a lost item. If we ship the product in a timely manner with UPS or USPS, any late or untimely delivery is deemed not to be our fault and we assume no liability in accordance with this paragraph. In addition, even if they are reserved, the unavailability of the objects is not considered to be represented by us.

Use of products. You agree to treat the products with great care, as if they had been loaned by your close friend. You are responsible for the loss, destruction or damage of the products due to theft, mysterious disappearances, fire, large stains or other causes that are not normal wear and tear. Normal wear and tear includes smaller stains, cracks, missing beads, blocked zippers, or other minor damage covered by the insurance you paid for when renting the corresponding product. If you return a damaged product beyond normal wear and tear, you agree that we will charge you the price of repairing or replacing the product, as we have decided, up to the sale value of the product and that you pay for it. • Communication will be received by Hire a Dress by e-mail (hireadressnz@gmail.com) within 6 hours of receipt of the dress. -Tenants who keep a dress from a try-on reservation pay the full amount of the event rental at the end of the try-on period or are subject to a fee of $10 per day for late payment. The tenant`s credit card is charged and the fee is charged in case of refusal.